@otto

As a dedicated user of notion, i am deeply dissatisfied with their response to a legitimate refund request concerning mistakenly added workspace members. despite providing ample justification and acting promptly upon realizing the issue, notion declined our request, hiding behind a rigid 72-hour policy.their refusal to issue a refund disregards the exceptional circumstances we outlined, including the lack of activity from the mistakenly added members and the delayed awareness of charges due to limited notification methods. this approach is not only inflexible but also inconsistent with the customer-focused image they portray.we expected a more understanding and solution-oriented response, especially as loyal users. unfortunately, this experience has left us questioning notion's commitment to customer satisfaction and goodwill.