Match Me If You Can

Great way to organize my life! Been using it for years

Never sign up for a paid Notion subscription – it’s a trap.

Even if you cancel your subscription, don’t use the paid features, and even if your card is blocked – Notion will keep generating invoices and increase your debt.

I now owe €23 for two months, despite not using the service at all. I contacted support, asked to be downgraded to the free plan – nothing helped.
They just say: "It’s our policy."

📌 They block your access completely.
📌 You have to pay for a service you didn’t use.
📌 Even with no valid card or a blocked card, the debt keeps growing.
📌 They don’t stop the paid plan, even if no payment goes through!

This is a ridiculous and user-hostile policy.
I’m extremely disappointed. The product is great, but the billing system is dishonest and aggressive.

⚠️ Don’t fall for their subscription. You won’t be able to get out.

Why Notion's rate is so low here? It's great, all right? I use it all the time. And many people use it to organize their work and life. I can't tell how much I love it! Even if I'm using it for free, I still feel it's a very good app. It's like a digital journal. I store many cute moments in it. 5 stars for Notion!

Notion by mistake upgraded my free educational account to a business account. Took immediate action and asked them to downgrade, but they still charged me 60 USD for the month I was at "business" level even though I barely used the system.

Love Notion, amazing product, some details need improvements, but overall its very nice.

I’ve been grinding on Notion for a couple of months now—using it for task planning, brain-dumping ideas, and keeping personal projects in check. The customization is straight-up fire: you can whip up pages with to-do lists, tables, drop in files, and switching between board, calendar, or list views is clutch when you need different vibes for different tasks. The UI is clean and aesthetic, makes it nice to dive into.
But, man, the pain points hit hard. The mobile app is a laggy mess—pages take forever to load, and sync with desktop fails way too often, especially when I’m out and need to check something quick. Total vibe-killer. And sharing pages with external users? It’s a UX nightmare. The permissions setup is so clunky, it feels like a puzzle from the ‘90s. I’ve given up explaining it and just started screenshotting instead. Not cool.
Bottom line, Notion’s a beast of a tool, and I’m still glued to it daily, but the quirks drive me nuts. If they polished the UX and made the mobile app as smooth as the desktop, it’d be damn near perfect.

Great tool if someone explains how to use it and builds everything for you. Otherwise - waste of time. No support.

Recently came into error with Notion Calendar, which is now part of Notion. Zero help from the support, and I can't use it anymore.

The best productivity tool you can ever use.

Not impressed by Notion at all. I was recommended Notion for my project management but the functions and capabilities are quite limited. It's good for Note-taking and like assignment management but for professional purposes it's not enough. I advice switching to alternatives if you have multi-person projects.

First off, who is rating this one star?!?! Notion is a GODSEND. I use it daily- it is so versitile there isn't anything quite like it. This is a need for me, not a want.

I've been using Notion for over a year now, and honestly, it's become part of my dairy routine.

What I really like how flexible it is — whether I'm planning projects, organizing, TO-DO lists, or just writing down random ideas, Notion handles it all smoothly.

The interface is simple but powerful. I never felt like I had to “learn” it — I just started using it, and it clicked.

Also, being able to switch between desktop and mobile without missing a beat is a big plus + .

I’ve tried a bunch of tools before, but Notion is the first one that actually stuck. It feels like it was built by people who use it themselves.

H.. moly, they just keep f you over, now AI has moved from my current plan to the business plan and all of a sudden all users should pay extra for it. those people.. Im furious. As a business developer looking for integrated innovative tools, i will ditch this software asap. dont try to milk your customers dry for the sake of it.

I love it, up until you use up all of your blocks and can't add a word anymore, so you have to transfer everything to another platform or pay lol

Be careful with their weird billing! There a lot of unexpected bills!

I paid for a full year of Lenny's subscription, but my access keeps getting denied. Every few days, I'm asked to fill out another form, and support repeatedly claims I'm not a subscriber—even though I clearly am. After going through this frustrating process three times, I gave up. Do not buy Lenny's for this crap app, Notion will not enable your account.

They made me pay for an invoice they made 3 months ago to a service i did not use , they say they can not refund it because the invoice was made 3 months ago! .
again great product but horrible costumer service and a pay wall to basic features

Quite possibly the worst customer service in the world.

Unable to cancel subscription! The only way to stop AI payments is to block your credit card.

Great product, which makes it extra sad not being able to take advantage of it due to absolutely horrible management and monetary practices. Customer service is a joke, they set you up to make mistakes on what you select then hold your feet to the fire for any charges incurred.
If you've been screwed over, please reach out! I've sought legal assistance and pursuing action against them. Just having names of people interested in holding them accountable will help this develop!

Enjoyable user interface. My team is a lot more productive because of Notion.

Getting a terrible bug in Notion Calendar, can't use it at all. It's making running my business impossible. They haven't replied yet in 4 days. It's clearly a bug with their backend, I got the same bug on any device I try to use Notion Calendar. No matter OS, or Device I use. I can't use Notion anymore. This is a terrible user experience, and for a company like Notion it's definitely expected a much better support.

EDIT: More than 1 Week Later, Multiple Bug Reports Submitted, Still ZERO help from the company. I guess they don't even have a support team at this point. I can't believe it.

UPDATE: More than 2 weeks later, some support specialist has shown up and asked me to perform a task in notion calendar to send the bug report through their system. Ridicolously enough, there is a bug in that feature as well that's freezing up the app and it's impeding me to send them the bug report as requested. At this point it's clear that the Notion Calendar App/Integration is ran by a bunch of incompetent people that don't know what they are doing and don't care about the product or its users.

UPDATE 2: More than 4 weeks in, still ZERO help. No suggestion on how to troubleshoot or fix the issue yet. None reaching out, other than low level employee saying "they are escalating the task to the support team". This is absolutely INSANE!

Please don't use Notion if you have a business.

If you wish to write a guide on "How to turn raving fans into your worst haters..." ask Notion. They are top performer at that!

One of the best online organizers with many cool features, would be great if AI assistance stayed free to use like it was in beta

JUST MONEY HUNGRY
So they have slow file upload for mp4 files and they acknowledged it that there is a issue but they have other things that are more important to deal with at present according to them.
But a issue/bug that was raised a year ago now and they also acknowledged of this bug and still not fixed as they still have not gotton around to it.
WTF 1 F********* Year and we pay your wages.
Going to Word Press or someone else.

I loved notion as a platform, however a small nonprofit, they changed my plan to enterprise without me knowing, NEVER sent an invoice or notification of subscription renewal. I went from a $200 yearly charge to $1482 and they refuse to give a refund. It's extremely unethical and I’m not alone..

I was an unoffficial ambassador to the product, now i'll only be warning people. HORRIBLE CUSTOMER SERVICE.

Misleading and Disappointing: Why Notion’s Affiliate Program Isn’t Worth Your Time

I’ve rarely felt so frustrated by a company as I have with Notion. What was supposed to be a mutually beneficial affiliate partnership turned into a deeply disappointing experience that left me feeling ignored and exploited.

The main issue? Notion has failed to honor even the most basic commitments to its affiliates. I invested time and effort into referring new users to their platform, expecting fair compensation as promised. Instead, when it came time to receive earnings, I was met with complete silence. Despite multiple follow-ups, I’ve received no response, no payment—nothing.

The lack of communication and accountability is staggering. It’s not just unprofessional—it’s downright disrespectful. Notion’s affiliate program lacks transparency, and their support is virtually nonexistent. For a company that promotes productivity and collaboration, the disconnect between their values and their treatment of partners is astounding.

This isn’t just a case of poor service—it borders on deceptive business practices. If you’re considering joining Notion’s affiliate program, I strongly urge you to reconsider. There’s a very real risk that you’ll do the work and see none of the promised rewards.

After this experience, I’ve completely lost trust in Notion. Their failure to communicate, pay, or take responsibility speaks volumes. Affiliates deserve better.

Think twice before promoting Notion. Your time and trust are worth more.

I strongly advise against switching to the Plus plan. If you upgrade from the Free plan and miss a prepaid invoice, they won’t just downgrade you back — instead, they’ll issue another invoice and lock you out of all your data and workspaces, including content created during your time on the Free plan.

Considering this risk — along with the underwhelming AI features — the Plus plan simply isn’t worth it. There are better, more user-friendly alternatives out there.

I had to cancel my credit card because of this app.

The app was fine. The one star is because after upgrading to a paid account in February 2024 I was never able to stop the payments, even though I stopped using it and closed my account. Again: the app worked fine. Used it together with some other people for a creative project: we liked it fine. We didn't like it enough to keep using it, so I reverted it back to a free account sometime in the fall of 2024. Then later on, realized I was still getting charged. I assumed I'd done something wrong, so on December 9 2024 logged in to my free account to figure out what step I failed to take. I thought I'd gotten it done but a couple months later: still getting charged. Every month. So on February 10 2025 I write to their billing dept, explaining all this. They never respond, I keep getting billed, and now, April 11 2025, I'm on the phone with my credit card company, who tell me the only way to stop the charges is to fully cancel my credit card.

So again: it's fine. The app is fine. But whatever's going on in their billing department cancels out all of its qualities.

They claim on their website that there is a 90 day devolution policy guarantee but in reality they don't accept anything back and their TCs expresse the opposite of what is displayed in their website.

I’ve been using Notion for over two years now, and honestly — I can’t imagine how I ever managed without it. It’s probably one of the very few apps that flawlessly syncs all your notes across your PC, phone, and other devices — even on the free plan!

To be honest, I never even checked if there are any limits on the free tier, simply because after using it actively and daily for more than two years, I’ve NEVER hit a single one.

I won’t try to list all the features — there are tons, and they genuinely boost your daily productivity by dozens of percent, if not more. Your thoughts, plans, ideas, tasks, and events are always perfectly organized and instantly accessible from ANYy device, anywhere in the world.
Where else can you get something like that? Easily one of the best apps I’ve used in the past decade.

Using Notion daily for my work and personal life planning! Really love how you can build anything and everything on it, but hope they are more transpeart about their billing and if extra charges have triggered

Useful tool, horrible billing practices. You'll get charged a full year subscription for new members without any prompt or notification. No refund given if you do not spot the mistake within 3 days. Dark UX patterns in their billing.

Terrible UX w/r/t billing. I incurred thousands of dollars of fees because an admin added users without ANY indication or UX showing that they would be added to the annual plan. Notion does not acknowledge that this is NOT industry standard UX. Terrible customer service. Would simply not respond to the issue.

I have used Notion on and off for the last 6 years for both personal and business purposes. The core system is very useful as a productivity tool. There is a learning curve to use it effectively and it can be easy to spend more time building templates and systems than you will save using the systems.

My biggest complaint is with their billing and support. Every member that is added to a workspace will cost you, there is no "Viewer" option unlike other team productivity workbase tools, and this is fair if members are using the tool and getting value out of it. The problem is you ARE NOT informed of this billing when you add members to the team and there is a 3 day refund window policy. I only found out about the billing after looking at my credit card statement. I requested a refund for the seats I was charged for without my knowledge, not the one I willingly purchased, 4 days later - unaware of the 3 day policy - and was told I was eligible for a refund for the licenses I was not aware I was buying. Later when I went to get the refund I was told I was uneligible for a refund as it was outside the 3 day refund window. After escalating the refund request to another team I did receive the refund I requested; however I was not informed by the support team this would happen, all my licenses got revoked, even the one I willing paid for and did not ask to have refunded and my data was set to expire within a few days. Again, the only reason I found out about the refund is from looking at my credit card statement.

I am done with Notion forever. There are so many better tools out there both for your time and your budget.

No customer service team. They are a nightmare to work with. There are a million products out there that do the same thing that aren't anywhere close to as hard to work with. Save time/money/stress and don't use them.

This is my first-ever review, but Notion’s support was so bad that I had to write it. I canceled my paid subscription, yet out of nowhere, I was charged 3.5 times more than usual. Their support claimed it was because I added a user — which I never did. When I asked for a refund, they refused at first. Only after insisting did they offer me a laughable $12, while they basically stole around $60 from me. I repeatedly asked to speak with a supervisor, and they consistently ignored me. It was only when I involved their legal department and head of finance that I finally got reimbursed.

I still have a freemium account, but after this ugly experience, I don’t enjoy using it at all. Avoid Notion!

I’m writing this review to warn others about Notion’s deceptive billing practices, inaccessible customer service, and complete lack of accountability. What started as a simple subscription downgrade request turned into a months-long nightmare that left me financially strained and deeply frustrated. If you’re considering Notion, think twice—their app might be sleek, but their customer service is a disaster.
Here’s what happened: I signed up for Notion’s premium plan but quickly realized the app didn’t offer the features I needed. I hadn’t used it in over two months, so on March 13, 2025, I emailed their support team to downgrade my account to the free plan, as their emails had stated I’d lose premium access if payment failed. I was fine with that—I just wanted out of the subscription. Instead of honoring my request, Notion kept trying to charge me. On March 18, 2025, the second funds hit my account, they deducted the payment—despite my clear instructions to downgrade.
I immediately requested a refund, explaining that I’m unemployed and needed the money for a specialist medical appointment that day. Because of Notion’s actions, I had to borrow money from my son to cover the cost, adding stress to an already difficult situation. Their response? A canned email from “the representative” (who, by the way, is just a Campus Ambassador, not even a proper support rep—more on that later), citing a 3-day refund window and refusing to help. The invoice they charged me for was issued on February 22, 2025, but I’d already requested a downgrade on March 13, well before the payment was taken. They ignored that completely.
It gets worse. Notion’s emails are contradictory and misleading. I have a screenshot of an email stating it was their “last attempt” to process payment, but the representative later claimed they can retry up to 8 times over a month—a direct contradiction. He also mentioned an unpaid invoice from January 22, 2025, but I’ve searched my inbox, spam, and trash—there’s no such invoice. Either they never sent it, or they’re making it up to justify taking my money. When I called them out on this, they went silent.
Their downgrade process is a joke. They told me to downgrade via the web app (Settings > Billing > Change Plan), but I only have mobile access and told them so multiple times. Here’s the kicker: I could delete my account on mobile with no issue, but downgrading? Impossible with their instructions. They set me up to fail and then blamed me for it.
I escalated my complaint, demanding a refund and for someone senior to step in. The person responding, who I later found out on LinkedIn is just a Campus Ambassador (basically a student rep for marketing, not support), refused to escalate. He kept hiding behind “policy,” even though I hadn’t used the app in months and had clearly requested a downgrade. I gave them a 24-hour deadline to respond—three days ago. They’ve gone completely silent, which shows how little they care about their customers.
Notion’s behavior is predatory and unethical. They ignored my downgrade request, took money I couldn’t afford to lose, and left me to deal with the consequences. I’m now pursuing a formal complaint with the Department of Fair Trading in Australia (where Notion has an office in Sydney) and considering the Federal Trade Commission in the US (their HQ is in San Francisco). I’ll also be sharing this experience on every platform I can to warn others. Notion might have a shiny app, but their customer service is a black hole—don’t trust them with your money.
If you’re thinking of using Notion, beware: their billing practices are deceptive, their support is inaccessible, and they’ll leave you high and dry when things go wrong. Save yourself the headache and look elsewhere.

HARD TO USE
was absolutely loving the app until I added a page then my other pages deleted I couldn't get them back and it took my an hour to create them I tried to put them into another page and it also didn't work its very hard to use dosnet make sense wanted to rip out all my hair never use it unless you want to cry please do not use!

Expensive, sluggish UI on iPad, need to make it better

I really loved using Notion in the past. But now they want to charge me the double amount for an extra seat that I never booked nor confirmed.
Customer support seems to stubbornly insist on whatever policies, that they can not take out the incorrectly billed seat.
Obviously they prefer losing a former happy client for a ridiculous extra profit of 120 bucks.
Very disappointing business practice though...
I am out! Do not recommend!!

Forces AI down your throat.
i DONT WANT an AI to pop up at the press of a spacebar, and YOU CANT TURN IT OFF easily unless you are a paying customer! ridicolous!

I am surprised by the restrictions you impose on users to unfairly increase the number of subscriptions that we do not need.

I have been waiting for 2 weeks and they have not still solve my issue. This is so frustrating.
They have a really amazing product but the support is terrible.

By far the worst of all productivity platform I used by a large margin. Most of the time I can't even login due to error.

Against my better judgement, I spent $240 for subscription for two reasons. My partner wanted to use this trash (she no longer does) and the free version won't allow us to make changes whatsoever.

I'll reach out to support and get refund but I doubt I'll hear anything back.

It's useful when it actually works, but half the time it's slow or down

SLOW SLOW and SLOWER... UNUSABLE
When Notion started it was great. But think they are victim of their own success... Notion has become unusable because it is so damn SLOW. Pages take ages to load and when you paste images for example... sometime it simply does't work or respond... So I asked to Notion AI "Why is Notion so slow" ... The AI didn't respond either...useless

It is really difficult to find great service these days, even more so in the software space. That is not the case with Notion. I really enjoy the software as a whole and my particular use case, but my recent experience with their customer service team was phenomenal!

Notion is a great piece of software. I use it everyday as a second brain. It keeps getting better with more features added every year.

I’m very disappointed with Notion’s refund policy. I accidentally added a member to my annual subscription and contacted support, but they refused a refund because I didn’t reach out within 3 days.

What’s frustrating is their policy allows 30 days to request refunds for annual subscriptions, yet this doesn’t apply to accidental member additions. This inconsistency is unfair, especially for an honest mistake. I find their approach rigid and lacking understanding toward users. Greater flexibility could have avoided this poor experience.

Additionally, they could have been more transparent at the time of renewal about the cost of using their AI features, which were free during the first year.

Due to these issues, I will not be renewing my subscription after my current annual period ends.

Warning! Exercise extreme caution before considering this service. Based on multiple user experiences, the company has demonstrated a concerning pattern of continuing to process unauthorized withdrawals from customer accounts even after explicit cancellation requests have been submitted. Adding to these serious concerns, their customer support system appears to be completely unresponsive, making it virtually impossible to resolve any issues or disputes that arise.

In a recent and particularly troubling incident, they processed an unauthorized withdrawal of $770 from my account without any prior notification or consent. Given these predatory practices and the complete lack of accountability, it is clear that this operation does not meet the basic standards of a legitimate business entity. Potential customers should be aware of these significant risks to protect their financial security.

Won't allow us to cancel after paying annual. Most companies pro rata refund. Not notion. 1 star.

I've been using a distance since 2021, refused for project management, building simple landing pages, project proposals, task management and even to build simple products to sell to clients

The workspace billing can be a bit confusing, but overall it's a pretty great software

DO NOT USE for any sensitive material! All of my data has been completely wiped. Hours upon hours of work all gone. Support could not care less either. While this app seems fun to use, do not store anything on there you are not okay with losing.

Site doesn't work most of the time. I'm using notion since 2020 I guess. Still can't make it my primary note taking app. Why? Cause there are millions of issues with the site.
Even now I've sat down for a deep productive work. So decided to plan my thesis work. And voila. Notion not working. / doesn't bring any component menu. Page option button not working. Cannot drag gallery items. Cannot drag table items. And the list continues.

This is it. I quit notion. Stupid app with no consistent interface.

I have been using Notion for a couple of years now. It has been a great experience. I have been using this tool for a variety of use cases. Which is usually not something you can do in most software tools. There is definitely a bit of a learning curve to fully utilize the potential of Notion, but if you put in the effort, you can use it to run your work and life.

Notion seems like THE recommended tool by many of the productivity geeks nowadays. As a developer myself, seeing Notion get new and better features all the time as well as support for professional tools such as automations and database-like data managements is absolutely delightful.

I used it to track many aspects of my university journey as well as building a virtual library for my physical books and notes. I was constantly surprised that "omg.. it can also do this!"

Bugs Bugs Bugs

This is my go-to tool for planning and organizing my agency. It’s incredibly versatile: I use it for project management, building client dashboards, CRM, finance, and more. The best part? You can do it all for free.

The only con is that the platform isn’t very intuitive. For example, when it comes to client dashboards, I often run into challenges helping clients understand how to use it effectively.

Digital planner. Great customisable features.

Amazing tool

Because I was travelling and forgot to cancel my subscription, notion is keeping my

Of course, they will reply with some corporate cringe below here probably but one thing is certain. I asked them to unlock my spaces to AT LEAST get the data out and they don't want

Basically, they keep my business-critical content at ransom. Absolutely despicable. WIll move to another PM tool and never go back.

Using notion for organizing my life basically.

It used to be better and simpler but I guess the advantage is that its more robust now. Could be a perk for more pro users, im just a basic one. I do like that the interface still manages to be relatively clean and simple but still, sometimes I feel that Notion becomes overly complex in the amount of functionalities

I find Notion really useful for taking down notes, and creating useful databases. It also helps me to be organized as well - I use it to make lists of what I need to do.

Best of all, you can create as many pages as you need - for free, with all the features you need. I recommend this app to everyone, especially those who need to take notes or plan. It also has AI, which can be really useful too if you need it to help you while you use the app.

Offers a lot of things for free, with a Freemium economic model that is optional, which makes you want but does not restrict you. A good balance in my opinion: bravo

As a dedicated user of Notion, I am deeply dissatisfied with their response to a legitimate refund request concerning mistakenly added workspace members. Despite providing ample justification and acting promptly upon realizing the issue, Notion declined our request, hiding behind a rigid 72-hour policy.
Their refusal to issue a refund disregards the exceptional circumstances we outlined, including the lack of activity from the mistakenly added members and the delayed awareness of charges due to limited notification methods. This approach is not only inflexible but also inconsistent with the customer-focused image they portray.
We expected a more understanding and solution-oriented response, especially as loyal users. Unfortunately, this experience has left us questioning Notion's commitment to customer satisfaction and goodwill.

Bad experience with billing

As the CEO of a company that has relied on Notion as an integral part of our operations, I must express my profound disappointment with their handling of our refund request. Despite providing detailed evidence that additional members were mistakenly added to our workspace and subsequently removed, Notion has refused to issue a refund, citing rigid and inflexible policies.

While we respect the terms outlined on their Plans and Pricing page, their approach fails to consider the good faith efforts we made to rectify the mistake promptly. We only became aware of the charges upon reviewing our credit card statement, a delay caused by their lack of proactive notification mechanisms. Their refusal to accommodate such genuine situations raises serious concerns about customer service and satisfaction.

As a long-standing subscriber, we expected better support and understanding from Notion. We hope this feedback prompts them to reconsider their policies and adopt a more empathetic approach to addressing customer concerns.

Whilst we originally had very high hopes for this product, and used it well professionally and personally for nearly two years, it has declined rapidly into a platform that force-feeds you the usage of a really lacklustre AI, that then offer a free platform that's seemingly purposely built to bait you into paying by unexpectedly locking all of your data in read-only until you do.

The AI features have been added to more and more parts of the UI over time, to the point where it was put in where other UI elements used to be, resulting in frequent accidental clicks due to muscle memory. This then immediately starts the AI engaging with you, which a) means your data is now shared with it, and b) you're dragged off what you were doing, for a most likely incorrect answer. They also removed the option to disable the AI from the free and even paid plans, for some odd reason, and now you have to jump through hoops with their support platform.

As for the free plan. It is free for collaborative use as long as you use less than 1000 'blocks', however, as of recently;
They removed the ability to tell how many blocks are used - seemingly to bait people into using them and ending up in this stalemate position.

They allow people to delete items to free up blocks, but only until they hit this (newly invisible) quota, then they lock their data read-only until you pay.

They give no credit to any user in this situation also having paid workspaces and wanting to keep different sets of data separated. Eg we pay hundreds per year for my wife and I to have one workspace with unlimited, but we use that for our professional projects, so used a free one for our house activities like tasks and shopping lists. Same users, just a different workspace.

They implemented an auto-delete feature for trashed items where the UI says old items will be deleted, but items trashed before that date actually don't get deleted.

They don't have a 'empty trash' button, so users have to painstakingly manually remove things one by one if they want any hope of staying on the 'Free' tier at all.

The UI shows the trash as empty once you remove enough items, another baiting tactic, so you may think that you've cleared the trash and freed up blocks (since now you cannot check), however, if you close and re-open Notion you'll find the trash is full again!

They seemingly remove the warning about approaching the block limit, likely related to not showing it any more, so people don't know when to start paying more attention.

Be warned!

Its ok to use but when it comes to renewing, and you want to downgrade you literally can't until you pay the bill for the a.i that you are trying to downgrade from. If you try to remove the a.i first it says 'pay your invoice first' - a circlular loop of hopelessness that has just seen me pay for a year for something I don't want just so I can have the basic notion. Five a.i generated generic emails from them none of them understanding what was happening and just telling me to remove the a.i from my account. I explained it wouldn't let me till I paid the bill (that included the next year of a.i). Awaiting a refund of £100 - fingers crossed. now looking at other solutions.

Their entire app is setup in a way that's confusing, so be on guard they don't keep charging your "workspace" even if you no longer have an account. It's deceptive. Their customer service is condescending and not very helpful.

For me, Notion is the most versatile Company Management Tool there is. It needs some time getting used to, to make full use of its potential. But then, it is just a joy to work with every day. They even have Notion Calendar, which is great, and Notion Mail will come soon. I am sure this will bring my productivity to a whole new level. Tasks, Meetings, Mail all in one platform. A dream.

Terrible customer service. They make it very easy to accidently upgrade to expensive business plan with single misclick which charges your card immediately. Customer service is then very slow to respond and incompetent and refuse to give back full refund.
Would be a good platform if customer service was not terrible

Free version AMAZING. Life changing.

Hard to see why this is better than alternatives for notes and connections between notes. Would rather use something cleaner and more straightforward like Apple Notes / Google Docs / Obsidian at most for all the interconnected notes.

I started using notion around a few months ago.

I use it for basic tracking of projects and organising each of these projects.

It has been thoroughly useful to have all this is one place, seamlessly cross platformed (android phone, iPad and Chromebook).

I also contacted recently regarding the lack of pinch zoom ability on iPad app, not a deal breaker, but wondered if there was a bug. Customer service was 100% excellent. They replied with thoroughness and although the feature is not available they put in a vote for the feature to be added.

notion has without a doubt helped me towards achieving my projects

The product is amazing, but if you have a problem, customer service is one of the worst I've seen.

Recently, I’ve been trying to cancel my membership and switch to the free version since I no longer wanted to pay for the subscription. However, I’m unable to remove my card, and they’ve charged me through an automatic deduction. When I reached out via email to request a refund, they claimed they couldn’t process it because it’s been more than three days since the invoice. But it’s their fault for taking too long to respond, and I have the receipts and everything showing how long they took. Now I’m stuck in this situation, even though it’s not my mistake. Their customer service is terrible.

If you want to see them or have a look at them I am open to showing it to you guys :)) screw notion

When I first subscribed to Notion, I realized that they were not honest with pricing. They were showing prices without taxes and suddenly I discovered extra charges for VAT.
Almost one year later, when it was about to renew, I discovered that the plan I have cost much more!
I searched more on the relevant section and I discovered other invoices issued later, whitout any warning.
I finlaty understood , that I had mistakenly activated some extra memers, due to a very delicate distinction between memebrs and quests. When I activated those extra memebrs, I thought it was free. They did not notify me but they charged my card whithout any warning!
Looking at internet discussion and forums, there many people that had the same experience!

Accounts are blocked based on geographic location

I made a mistake 3 years ago when I decided to buy a subscription and support the developers. Now I have been living in Europe for a long time and pay with a European card, but because I once paid with a Russian card, they will take away my recently paid subscription and all my data. Think about supporting them, because sooner or later it may come back to bite you.

Notion decided to delete all accounts and data (!), including free ones, of Russian users due to “sanctions”, which, by the way, do not limit the distribution of free software.

This perfectly characterizes the company and its management.

Think well before using Notion, maybe next time they will stop liking your nationality.

I'm switching to a local open-source alternative and will never touch Notion again, even when they come back with an apology.

They totally ripped us off!!! My partner accidentally added users when trying to share documents. They had no understanding so we had to pay 5 times the bill that we should have had for a whole year! No consideration from their customer service!

if you need to use it as task manager i dont recommend it. i created all my docs and created teamspace and then it said i need to upgrade to use further. i didnt use it a lot but compare to trello for task management it sucks.

They make it impossible to unsubscribe from their marketing emails. Have been trying for more than 3 weeks to get unsubscribe one of our ex-employees. Unsubscribe links do not work, customer support is helpless and useless.

Not reliable, you may lost all your data and there is no help from support they told me ask another person to invite you to the project and still it didnt help. I will never use online cloud based service for my notes . prefer to keep it local and safe .

Disappointed! Extremely Disappointed!

I changed companies recently and I noticed that my notion was associated to my previous company email by mistake and I cannot change to the new one. I asked for support, I got a reply with the required information and I sent the information I could - 10 DAYS have passed and not a single word - nothing - not that we are working on it or the information is not valid please send something valid...but no reply at all...and I mentioned on the first email 13 days ago that it was urgent and still nothing.
Stay away from them...I am being made hostage with my own information that I wrote in their app and I am desparate need and I don't any reply. Extremely disappointed service and I was a paid user...so it doesn't matter paid or free you will get treated like the bottom of the barrel and with no reply...at all! STAY AWAY.

Enjoy using notion a lot for my daily work interface. Helps me set up my employees and gets them ready + assigned to tasks with no issue. It is limited on what you can do with the free plan, we upgraded to take care of that. I will continue to use the platform and update my review accordingly.

I was willing to spend $10 for a monthly subscription to their inferior AI for the sake of having it within Notion instead of continually going back and forth between Notion and ChatGPT.
Unfortunately, their subscription pop-ip is super unclear and I accidentally purchased an annual subscription thinking I was being offered a discount on the monthly rate. You actually have to do the math to see that the monthly rate in the box that looks as though its just a discounted monthly rate matches the box with the annual rate when multiplied by 12. There's no other indicator that, by clicking, you're agreeing to pay $96 instead of $8. And no purchase confirmation screen - one errant mouse click and I was out $96 that I can't afford right now.

On their website, Notion says that they have a 72-hour refund policy on accidental purchases in general and 30 days on purchases of any annual plan. But that requires the company to actually respond to customer service emails (which is the only way to reach them).

I emailed them immediately, and it took a day for me to receive a boiler plate response (with an incorrect assessment of my situation saying that I wanted to downgrade from an annual to a monthly plan - I was so ticked at the confusing interface and lack of any systematized way of requesting a refund that I just wanted a refund), and also saying that my request was being escalated to their finance team, but that the finance team had a "ticket backlog" so I might not hear back for a day or so. (I can guess why there's a ticket backlog with how confusing the purchase process is).

It's now been a full work week, and despite multiple follow ups there's been no response from this finance team. Yes, it's only been a week, but 1) $96 is a lot of money for some of us to be out for any amount of time when we didn't budget for it, 2) It's ridiculous that the matter of a simple refund needs to be "escalated" to a finance team at all - especially when they expound upon their "no hassle" refund policy on their own website. If they were actually trying to make it no hassle, they'd empower their customer service reps to issue refunds for anything that clearly falls within their stated policies. There's nothing to review here! I requested a refund within minutes of purchase, and their policy says I'll be issued a refund if requested within 30 days!, and 3) It's a joke that a cutting edge tech company who boasts about their AI capabilities requires human review for this at all! There should be a button on the billing page directly next to the charge where customer's can file a refund request. The data verification (which basically amounts to "is the purchase date within 30 days of the refund request? Y/N") should be instantaneous.

One last thing. If you've got multiple work spaces on a single account, you should be aware that even if you did intend to pay $96 for their cruddy AI, it will only work within the workspace you're in when you purchase it. There's absolutely no disclaimer to this effect, and this is different from any other app I've used where you can partition your use cases (here it's work vs personal). I purchased this within my personal work space, which I hardly use, but would have to pay another $96 if I wanted to use it in my professional workspace. I'm now realizing that this is a larger infrastructure problem where it's impossible to tell which settings are applied to you're account, and which ones are specific to individual workspaces.

I've already had mounting privacy concerns about using Notion (who's business model is basically to give away the main product and generate revenue from selling your private data), and this lack of concern for customers just tipped me over to deleting the app. I'm glad I never built it out as much as I wanted to.

Buyer beware!

Absolute cowboys. Notion "gifted" my company $1000 in credit to "try notion out." The small print was that the credit expired after a year. We didn't use Notion. The account was wholly unused and dormant. With zero warnings, Notion quietly started charging us month after month. It took us the best part of a year to realise. They refused to refund anything other than the most recent month. Snakes.

Don't subscribe to this. It is really useless, and you can't unsubscribe. If you have a problem, don't try to solve it. There is no solution. The strategy is to drag out the issue until you're fed up. After 40 emails, I could not solve my simple problem. They automatically upgraded my account without asking me. When I wanted to fix their mistake, they asked me to pay for the days that I did not use the service. Unfortunately, they took the money and did not refund it. After 40 emails, I gave up and canceled my subscription."

My subscription period was coming to an end, I forgot to cancel it, and then wanted to do it in the settings, but it only allowed me to cancel my plan for the next year, not the current, I thought it was some kind of bug and did not have time to look into it further.

I tried doing it multiple times, but it always worked only for the next billing period, and not for the current. Suddenly after some time my account was blocked and could be use only in the view mode. I email support, but it was not helpful at all.

I see it as a misleading practice, they do not inform you enough about renewing your subscription, but when it happens, you cannot cancel it, and then they just block your account and keep charging you money.

I use this platform for many years every day. It's a great tool to manage you life and business.

Really hard to use

DONT SUBSCRIBE TO THIS.

August this year I stopped my subscription. I can no longer log into my account, but motion have been taking money from my account ever since (12,50 USD/month). After 20+ mails there is still no solution.

I have never experienced such bad customer service.

Be careful with Notion and its cancellation policy.

- if you bought a useless AI module and after some time you want to cancel it, you will be refused and the money will not be returned and will not be credited for another product;
- if you cancel a certain number of users in an annual subscription, you receive credits for the next year. Any requests for a refund will not work;
- the support service is misleading, first confirms the possibility of changing the issued invoice, and after a week of deliberation says that it is impossible to change the invoice. If you have your own business, then you understand perfectly well that any invoice can be changed, refunded, and so on;
- if you want to try Notion, never choose an annual plan, only a monthly one, otherwise, you will not be able to change anything, and you will be charged the maximum amount of money;

Notion treats android users as second class customers. They always choose to cater to Apple users even though Android has a larger customer base. Notion calendar was released and they have an iOS app but not an android app. The notion app for android is 100 times worse that the version for iOS. I will cancel my subscription and move on to someone that values my business and does not treat me like a second class customer.

We used notion for a while when we started and was useful, and stopped using them about a year ago after moving all over to google workspace.

We forgot to cancel the billing but when we noticed the charge they were quick to help cancel and refund, which is not normally the case (thank you Jim from the billing team)

I wanted to use the plus package. I realized they charged for all my friends that we use together and charged me 1152 dollars !!
I never signed for it. What kind of a package jumps from FREE to 1152 dollars per year.
Also plus package doesn't give you a crazy features or something.

I am so mad at them right now. I took the screenshots of how shady their plans pages and how they charge.
BE CAREFUL ABOUT WHAT THEY ARE GOING TO CHARGE YOU ! YOU SUBSCRIBE AND THEY CHARGE YOU AFTER SOME TIME !

I have been using Notion for almost 5 years and I cannot stress more - my whole life is documented there! Recommend it to everyone!

Is this what happens when they let "tech people" run their customer service. These people have no clue how to talk to people and will deflect the problem away from them as quickly as possible. Looks like a dying fade and I can see why.

I use it with some friends for studying and it is almost full, so we've decided to pay it but saw the price and it was to expensive.

Decent app, with great options for sharing. Unfortunately it doesn't really work well for my purposes. Ended up going with SuperOkay, a client portal that leans more towards agency work.

Notion is just amazing!

Tried to retroactively bill me for services I did not use and locked access to the platform. Awful customer support and an absolutely lost company - avoid entirely.

I actually really liked it at first but after noticing a few infuriating issues I decided it was not worth it anymore:
1. It is missing basic features like charts, which would be expected of a software like notion
2. I am not sure if the the desktop app is based on electron, but it has an obvious memory leak which has not been fixed for a very long time, notion alone uses over 1gb of ram on idle, which is wayyyy more than any browser uses. This should be the utmost priority as no customer would like a simple desktop app to use nearly as much resources

Somebody added me into some kind of threat or workspace. I am not aware of this. No email notifications nothing. All of a sudden I see a charge on my credit card for a service I never signed up for. I contacted customer service asking to cancel my subscription and refund my money. So far they are footballing me. This is the first time I was charged for a service I never gave my consent. My experience with Notion.so has been unpleasant so far.

They charged my credit card after cancelation, and make it difficult to stop because you cannot remove or delete your billing info. You literally need to pay with a different card and then cancel that card.
When cancelling their upgraded service and moving to "FREE" tier they will not let you know you are still enrolled in features that are paid that they have broken out into a different line item, so your account says "Free" but it's not. You need to un-enroll from each individual item which I suspect is done on purpose.

I too find the website a bit fiddly but can't fault the customer service.
I accidentally permenantly deleted a file, got in touch with customer service through the AI chat function that connected me to real people whom replied almost straight away and were super kind, friendly and found the page with no fuss. Special thanks to Emma.

I love Notion. As a forex trader I keep all my journals and lessons in Notion which has really been very helpful to me.

Recently I made an error and deleted my six months journal. The team helped me retrieve it with ease. I can’t thank them enough. Shoutout to Violet, Dimitros, Maria, and Aimee. You guys made my day. Thanks so much

Difficulty loggin in. The logging mechanism crashes. Need to specially try from incognito. Doesn't work for my friends either. Extremely bad. Very surprise seeign that popular product with that critical bugs.

Using it for a long time. Let's keep it simple: Notion is just a pain in the ass.

It is buggy and the content keeps disappearing, creating hours and hours of failed work, just creating frustration, problems and costs.

I recommend anyone to try out other apps before dedicating themselves to this cursed service.

Is a just a great tool

An EXCEPTIONAL notetaking app.

Th creators have strode to make the app as user friendly as they possibly could

From practicing and recording information for exams to using the app for work, this has become my most important application.

However, based on others reviews, it seems that there are issues on the business side (I can't comment on this; this review is purely based on their free personal plan)

I would not use Notion. I tried to use Notion for my business, I wanted a system that I could customize and set up to have all my needs in one platform. Notion looked like the best option. I needed communication, task reminders, video instructions and document transfers. Notion fit that need. However, from day 1 video would not consistently play. Than after having 10 additional users besides myself, simple pdf documents wouldn’t upload. I tried working with the support team for 6months to resolve the issue. But they would close my issue without a solution. They never fixed the problem. I recorded video after video showing them the problem but no solution ever came. The support team told me to stop sending in tickets because it would delay them from solving the problems. But they stoped communicating with me all together.

Customer service is good to respond when you have a problem 7 days/week. Just don’t expect them to resolve any problems.

Also, they will bill you and NOT send you a receipt or invoice informing you when they bill you. You will only learn of the charges from your CC bill.

My business productivity was negatively impacted by using this service. Run away, do not trust your business with this project management tool.

I initially enjoyed using Notion until I upgraded to the paid plan. The pricing wasn't clear upfront, showing an amount without taxes and later charging with taxes included. Adding members (unclear difference from guests) without confirmation is a serious issue. They're charged the total amount for all added members without prior approval, leading to an unexpected expense of over €400. Improving transparency in pricing and introducing confirmation requests is crucial, especially for users worldwide, some of whom may not be fluent in English. Hoping to clarify with customer support, but current reviews raise concerns.

I've tried every major relational database app out there. Some (Like Trello & ClickUp) I've used for MANY years.

There's something unique and nice about Notion. Although it hasn't replaced other tools I use, I do seem to come back to it over and over.

It has 'something' go for it.

I've been using Notion for a while now. The flexibility to structure my information how I want is. Whether it's setting up project plans, creating to-do lists, or taking notes, Notion handles it all seamlessly. The collaborative features are a lifesaver for team projects, and the ability to switch between different views like tables, boards, and calendars keeps everything organized and accessible.

I've been not so open to use Notion. I know this solution from long time ago, and has been recently that I starting to use and loving it.

I never needed help from their support, so I still don't know how they handle such kind of situations, but about the product I need to say that is amazing to organize personal and professional matters, for solo and teams, the way you can use databases (tables) with information is so powerful.

Worst part is just taking loading and loading. Otherwise, features are good.

I've tried multiple task tracking softwares and even the free version of notion is amazing compared to some other where I paid for the same features yet they either worked painfully slow or had limits depending on price plan. I have no reason to upgrade at the moment since free has more than enough features but I figured I could at least give them a good review (maybe that counts for something)

I am very happy with notion so far.

A beautiful app

I like the tool, but it’s search function could be better. I also think that it should have more protection in business subscription.

Customer service on the other hand is another matter. They don’t have any I would say, and that is a huge problem. They either not answer at all or answer with one sentence, that just brings up more questions and then ghost you.

Great product. Slight learning cure for those who are less technical. Overall would recommend to almost anyone

Great for note taking. And personally I really like the branding

Notion WAS great but no longer... I have been using Notion for 4 years. And it was the greatest discovery I had ever made. It was 10X better than Confluence, Evernote or similar tools. But now, Notion is just one of them - a bad tool. Notion's search functionality doesn't work, Notion AI is gimmick and the new Notion Q&A functionality cannot even answer basic questions.

That's tool that can streamline any work process. Notion is often updated and has a lot of useful features.

Notion has truly transformed and organized my life. While it took some time initially to explore all its features, mastering them turned it into the ultimate tool. My organizational skills and focus on tasks have reached a new level. A heartfelt thank you to the creators for this beautiful product!

Notion has made my life so much easier, I can organise my days and what I need to get done with ease, everything is in one place and it is all for FREE!

Notion is one of the more powerful knowledge management tools out there.

They pioneered the use of slash commands in document editing and now I find it hard to use document editors without it!

Their use of tables in documents can replace what Airtable provides for most scenarios, unless you're doing larger or more complex tasks

Managing tasks in Notion is not the best; maybe it's enough for basic task management, but not robust enough for larger teams.

Overall, Notion is a solid addition for knowledge management for organizations.

Moved from Evernote (terrible product) to Notion and never looked back. Great product!

Disgusting billing practices.

I would not at all be surprised if this company is hit with FTC charges in the near future.

They will bill you, without notice, upon adding "members" to "workspaces" without any clarification as to how that works. Honestly not even sure how they got our credit card number.

Support took over a week to reply, in the meantime, we were hit with ANOTHER charge.

Stay the hell away.

Whatever they feel like doing is debited

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Their free version is great, however, it can become pricey if you need a paid subscription. Hard to find any support for the platform

Never updated my subscribtion to paid, because i don't need one.
notion is good for creating personal database, store ideas in one place, plan meetings and make long and multi-level to-do lists.

The product had a really big technical issue. after month of not being help and partly ghosted, customer support stated they will not fix the issue and also not refund. Don't build import stuff with notion. It's a dangerous service

Good product

Super solution pour centraliser / organiser des informations et bien plus.

Kept charging me after I had cancelled the paid service.

One of the finest tools available! It's definitely worth giving a shot. It's incredibly versatile for various tasks involving databases, such as project management, money management, goal tracking, habit tracking, staff tracking, CRM, and more. I've been using this tool since August 2020, and I consistently recommend it to both my friends and family.

Got charged for a service I did not use for several months. I asked for a refund but they refused to refund.

Impossible to stop the subscription without contacting support and waiting.

Buyer Beware! Once you provide them with your credit card information, you inadvertently grant them the right to charge you for additional subscriptions for "workspace" that you were not aware of. That's right - there's no notification, no email update. You only find out about these charges when you check your bill. You can be charged for additional subscriptions that were merely intended for page sharing. The support team can only explain what you did wrong, but they will either disappear or inform you that their finance team is backlogged and, therefore, unable to handle your refund request promptly. Steer clear of this company. It's disappointing that a tech company conducts its business this way.

After years, still even the most basic things don’t work:

1) Still no headings beyond H3.
2) Still no print function
3) Printing either from browser or via converting to PDF is still causing layout issues with text overlaid on one another.
4) No way to increase the text size of a document.
5) No way to increase the text size on the iPad app so it’s too small for most people to use comfortably.
6) When using it in a browser on iPad the color bar disappears before I can pick a color.
7) Helpdesk is cordial, but none of the issues over the past two years have been fixed.

Seriously considering something else after recommending it to so many people.

I generally like to approach feedback by breaking it down into the main positives and negatives, but the distinct lack of the former means that I can only discuss the latter.

I initially contacted with a slight issue with problems embedding excel spreadsheets. If, worst case scenario, I was just told from the beginning 'this is not a feature in Notion' or something along those lines, that would be satisfactory.

Instead, I had to wait over a period of over a month to receive sparse, hollow emails. One month into this exchange, I received the email "Would you mind providing more details about how we can help? I’ll be happy to assist." When I asked what details specifically were required, I received the response "About what you are trying to achieve". In short, over a full month, it was clear that Samson had not paid attention to a single word I had written from the first email. My time continued to be wasted until I realised there was nothing to be achieved from conversing any further.

I subsequently asked where I could lodge a complaint, which Samson unsurprisingly casually ignored in the response email, as had been done with everything I had written in previous emails.

I have never come across worse customer support or communication skills at all.

Notion is the software equivalent of crabs in natural selection.

I can see people building pretty much every software with notion-like ux in mind

So complicated and difficult, in a USELESS way! Why complicate the things so much? Wake up

The idea is very good, but is so FRUSTRATING

I actually love the concept of Notion, but their customer service is off-the-charts bad. This does not seem to be a serious company based on my experiences, so beware if you are pushing this on others.

They are charging for things I have canceled, they are ping-ponging you about everywhere when you try to contact them, they don't honor their refund policy, they used false evidence/evidence from another account than mine when arguing their case, and at last, they just ghosted me. Unresolved, complete and utter silence.

Thankfully I have already fallen in love with Coda.io, which is the same type of product, only much better and in a format that can actually be used by real organizations. I just wanted to see if Notion was anything like that, but it is not.

Notion is a comprehensive tool with flexible functionality. It is easy to use and desktop version for mac available, which is plus. Overall I had great experience with Notion

Notion is an excellent tool for both business as well as personal use. We all know documentation is lacking in several companies as people don't take the time or the tool used has a high threshold. Notion is very low threshold yet very powerful when you learn t use it more in depth. Lot's of external plugins exist to add data from other services.
In my experience, on a paid plan, customer support is very decent. I must agree with some people here that the invoicing process is not as transparent and it's not always exactly clear why and when pro-rata pricing is being applied to new members.

I have been using Notion for several years now (the free version) and decided to pay for a plus membership for 1 year last month on May 2023.

Little did I know this was going to become a problem.

I tried to add a free guest to a page in my workspace as I have done many times in the past with the free version of Notion. But this time, when I clicked to add a member, it added the guest without prompting or informing me that adding a member with the Plus membership can incur costs.

This guest didn't even interact with the page, but still, I got a bill from Notion of $94 to pay for a whole year of membership for this.

Initially, this made absolutely no sense, as soon as I realised this misleading predatory behaviour from Notion - to get users to pay for services they are not aware of - I contacted support, but Notion support (as we can see in other comments) is a joke, my problem was not addressed instead I was sent an email by a notion support staff saying he would forward my problem to an expert team member. 
Five days later I got an email from another staff member completely ignoring my complaint and sending forward a link for me to pay this unreasonable bill or else my workspace will become "view only".

Basically, I paid for a Plus membership and in return, I am possibly getting my information in Notion held hostage due to Notion intentionally misleading its clients into paying these nonsense bills.

I just want Notion to Stop this billing problem immediately and perhaps warn its users with clear pricing on these currently hidden/misleading options.

I also want Notion to remove my Credit Card information from its platform.

I am aware of the many users online complaining about this issue and how Notion is trying to keep these complaints secret on platforms such as Reddit where they turn these complaint topics to private to stop other people from viewing the content, but, there are other reliable platforms such as this one to become aware of these big problems.

*Update (24/06/2023) -> 2.5 weeks later, after I sent many complaint emails to Notion, I finally got contacted by their financial team and they were able to stop this problem. It took a lot of time and effort to get this resolved but they did stop it in the end so I'll upgrade the 1-star review to a 2-star review as the credit card info problem still remains*

Great tool for business notes. It lacks some features related to tables and is pretty expensive once you upgrade from their free version

It is impossible to get rid of their emails. Unsubscribe button does not work, and replying on their emails is impossible. Not a very friendly environment I would say.