@mohsin

I generally like to approach feedback by breaking it down into the main positives and negatives, but the distinct lack of the former means that I can only discuss the latter.

I initially contacted with a slight issue with problems embedding excel spreadsheets. If, worst case scenario, I was just told from the beginning 'this is not a feature in Notion' or something along those lines, that would be satisfactory.

Instead, I had to wait over a period of over a month to receive sparse, hollow emails. One month into this exchange, I received the email "Would you mind providing more details about how we can help? I’ll be happy to assist." When I asked what details specifically were required, I received the response "About what you are trying to achieve". In short, over a full month, it was clear that Samson had not paid attention to a single word I had written from the first email. My time continued to be wasted until I realised there was nothing to be achieved from conversing any further.

I subsequently asked where I could lodge a complaint, which Samson unsurprisingly casually ignored in the response email, as had been done with everything I had written in previous emails.

I have never come across worse customer support or communication skills at all.