@mohsin

I generally like to approach feedback by breaking it down into the main positives and negatives, but the distinct lack of the former means that i can only discuss the latter.i initially contacted with a slight issue with problems embedding excel spreadsheets. if, worst case scenario, i was just told from the beginning 'this is not a feature in notion' or something along those lines, that would be satisfactory.instead, i had to wait over a period of over a month to receive sparse, hollow emails. one month into this exchange, i received the email "would you mind providing more details about how we can help? i’ll be happy to assist." when i asked what details specifically were required, i received the response "about what you are trying to achieve". in short, over a full month, it was clear that samson had not paid attention to a single word i had written from the first email. my time continued to be wasted until i realised there was nothing to be achieved from conversing any further.i subsequently asked where i could lodge a complaint, which samson unsurprisingly casually ignored in the response email, as had been done with everything i had written in previous emails.i have never come across worse customer support or communication skills at all.