Disappointed with notionโs inflexible refund policy: a call for better customer support
As the ceo of a company that has relied on notion as an integral part of our operations, i must express my profound disappointment with their handling of our refund request. despite providing detailed evidence that additional members were mistakenly added to our workspace and subsequently removed, notion has refused to issue a refund, citing rigid and inflexible policies.while we respect the terms outlined on their plans and pricing page, their approach fails to consider the good faith efforts we made to rectify the mistake promptly. we only became aware of the charges upon reviewing our credit card statement, a delay caused by their lack of proactive notification mechanisms. their refusal to accommodate such genuine situations raises serious concerns about customer service and satisfaction.as a long-standing subscriber, we expected better support and understanding from notion. we hope this feedback prompts them to reconsider their policies and adopt a more empathetic approach to addressing customer concerns.