@jay1

I was willing to spend $10 for a monthly subscription to their inferior ai for the sake of having it within notion instead of continually going back and forth between notion and chatgpt. unfortunately, their subscription pop-ip is super unclear and i accidentally purchased an annual subscription thinking i was being offered a discount on the monthly rate. you actually have to do the math to see that the monthly rate in the box that looks as though its just a discounted monthly rate matches the box with the annual rate when multiplied by 12. there's no other indicator that, by clicking, you're agreeing to pay $96 instead of $8. and no purchase confirmation screen - one errant mouse click and i was out $96 that i can't afford right now.on their website, notion says that they have a 72-hour refund policy on accidental purchases in general and 30 days on purchases of any annual plan. but that requires the company to actually respond to customer service emails (which is the only way to reach them). i emailed them immediately, and it took a day for me to receive a boiler plate response (with an incorrect assessment of my situation saying that i wanted to downgrade from an annual to a monthly plan - i was so ticked at the confusing interface and lack of any systematized way of requesting a refund that i just wanted a refund), and also saying that my request was being escalated to their finance team, but that the finance team had a "ticket backlog" so i might not hear back for a day or so. (i can guess why there's a ticket backlog with how confusing the purchase process is). it's now been a full work week, and despite multiple follow ups there's been no response from this finance team. yes, it's only been a week, but 1) $96 is a lot of money for some of us to be out for any amount of time when we didn't budget for it, 2) it's ridiculous that the matter of a simple refund needs to be "escalated" to a finance team at all - especially when they expound upon their "no hassle" refund policy on their own website. if they were actually trying to make it no hassle, they'd empower their customer service reps to issue refunds for anything that clearly falls within their stated policies. there's nothing to review here! i requested a refund within minutes of purchase, and their policy says i'll be issued a refund if requested within 30 days!, and 3) it's a joke that a cutting edge tech company who boasts about their ai capabilities requires human review for this at all! there should be a button on the billing page directly next to the charge where customer's can file a refund request. the data verification (which basically amounts to "is the purchase date within 30 days of the refund request? y/n") should be instantaneous. one last thing. if you've got multiple work spaces on a single account, you should be aware that even if you did intend to pay $96 for their cruddy ai, it will only work within the workspace you're in when you purchase it. there's absolutely no disclaimer to this effect, and this is different from any other app i've used where you can partition your use cases (here it's work vs personal). i purchased this within my personal work space, which i hardly use, but would have to pay another $96 if i wanted to use it in my professional workspace. i'm now realizing that this is a larger infrastructure problem where it's impossible to tell which settings are applied to you're account, and which ones are specific to individual workspaces. i've already had mounting privacy concerns about using notion (who's business model is basically to give away the main product and generate revenue from selling your private data), and this lack of concern for customers just tipped me over to deleting the app. i'm glad i never built it out as much as i wanted to. buyer beware!