@jamesmm

I have used notion on and off for the last 6 years for both personal and business purposes. the core system is very useful as a productivity tool. there is a learning curve to use it effectively and it can be easy to spend more time building templates and systems than you will save using the systems. my biggest complaint is with their billing and support. every member that is added to a workspace will cost you, there is no "viewer" option unlike other team productivity workbase tools, and this is fair if members are using the tool and getting value out of it. the problem is you are not informed of this billing when you add members to the team and there is a 3 day refund window policy. i only found out about the billing after looking at my credit card statement. i requested a refund for the seats i was charged for without my knowledge, not the one i willingly purchased, 4 days later - unaware of the 3 day policy - and was told i was eligible for a refund for the licenses i was not aware i was buying. later when i went to get the refund i was told i was uneligible for a refund as it was outside the 3 day refund window. after escalating the refund request to another team i did receive the refund i requested; however i was not informed by the support team this would happen, all my licenses got revoked, even the one i willing paid for and did not ask to have refunded and my data was set to expire within a few days. again, the only reason i found out about the refund is from looking at my credit card statement.i am done with notion forever. there are so many better tools out there both for your time and your budget.