Horrible customer service screams of unproffesionalism
I actually love the concept of Notion, but their customer service is off-the-charts bad. This does not seem to be a serious company based on my experiences, so beware if you are pushing this on others.
They are charging for things I have canceled, they are ping-ponging you about everywhere when you try to contact them, they don't honor their refund policy, they used false evidence/evidence from another account than mine when arguing their case, and at last, they just ghosted me. Unresolved, complete and utter silence.
Thankfully I have already fallen in love with Coda.io, which is the same type of product, only much better and in a format that can actually be used by real organizations. I just wanted to see if Notion was anything like that, but it is not.