I would not recommend booking with Noma Collective based on my experience
I would not recommend booking with Noma Collective based on my experience.
After paying for a trip, I requested a refund, as the Boca del Toro area had conflicts that prevented safe travel, and I have still not received one. What made this situation significantly worse was how difficult it was to get in contact with anyone. There is no accessible phone support, and I had to repeatedly reach out through Instagram and Slack just to attempt communication.
Even more concerning, some individuals I contacted stated they no longer worked there and implied I should not expect timely assistance. That level of disorganization and lack of continuity made an already frustrating situation even more concerning.
Overall, this has been an extremely time-consuming and negative experience. I did not feel supported as a customer, and getting clear, consistent communication has been a challenge from start to finish.
I am currently pursuing further action to resolve this matter.
If you are considering booking, I strongly advise confirming all policies, refund terms, and reliable points of contact in writing before making any payment or even better select another company to travel with.